Support

Write to us

Email support@scrollingisevil.com. Say whether you use an iPhone or an Android phone, the app version (More → About), and what you were doing when the problem showed up.

What Threshold does

It coaches below-threshold practice for a dog that lunges or has scary walks, one week at a time. Week 1 is free: a plan for the week's walks, a marker word and a U-turn taught at home, Look at that from far away, finding your dog's distance, an end-the-session rule, and a week debrief. A paid plan opens weeks 2 to 8 (home games, open bar, look-away work, set-ups with a helper, exits for surprises, everyday routes, and a plan you keep) and ongoing practice after week 8. Most practices take 5 to 10 minutes; sniff walks take about 20. At the end of each week the app suggests what comes next from your checks: move on, repeat the week, or step back. Threshold gives education and a structured practice plan. It is not a substitute for a veterinarian or a certified behavior professional, and it tells you when to see one: a safety check before week 1 and at the end of every week pauses the practices if your dog has bitten or snapped, growls at people at home or at children, guards things, changed suddenly, shows pain, or can't settle, or if you can't hold the leash. More → When to get help lists the signs, and More → Sources lists the references behind the program.

Week 1 and the paid weeks

Week 1 is free, with no account and no purchase, and you can run it again as often as you like. A paid plan opens weeks 2 to 8 and ongoing practice after week 8. The app shows the store's price, and any free trial, before you confirm. If a plan ends, your notes, the export, and any week you already started stay on the phone.

Restore a plan on a new phone

Sign in to the same Apple ID or Google account you paid with, open the app, and tap More → Restore purchases. The same button is on the plan screen.

Cancel a plan

iPhone: Settings → your name → Subscriptions → Threshold: Reactive Dog Plan → Cancel Subscription.

Android: Google Play → your profile picture → Payments & subscriptions → Subscriptions → Threshold: Reactive Dog Plan → Cancel.

In the app, More → Manage subscription in the store opens the same page. Deleting the app does not cancel a plan.

Refunds

Apple and Google handle refunds for purchases made through their stores. For Apple, use reportaproblem.apple.com. For Google Play, see Google's refund page.

Invite someone

The Invite tab opens your share sheet with a short message and a link. Your notes are never in the invite.

Your notes

More → Export notes shares a plain-text copy of every week you ran. More → Delete local data clears the phone. Details are on the privacy page.